WHMCS 8.13 RC Out Now
Social Media Management
in MarketConnect
Manual User Password
Resets for Admins
PHP 8.3
Support
Manual User Password Resets for Admins
Greater control and faster client support from the admin area
We heard you! with over 250 upvotes from the WHMCS community, one of the most requested admin features is now here. In WHMCS 8.13, administrators can now reset user passwords manually directly from the admin area. Help your users with misplaced passwords regain access to their account even when they don't have access to their email.
From the Users tab in a client profile, admins can now set a new password for any user type. This update gives you more flexibility and faster control without requiring customer interaction. It's a small change with a big impact, and one that directly reflects your feedback.
This is another example of how WHMCS continues to evolve to match the real-world needs of hosting providers, MSPs, and digital businesses.
SocialBee in WHMCS MarketConnect
Tap into the growing demand for social media management
SocialBee is the newest addition to MarketConnect, bringing a whole new product category for you to resell - AI-powered social media management.
This integration opens up new recurring revenue opportunities by letting you offer your customers a powerful tool for planning, scheduling, publishing, and analyzing social content and all from one intuitive platform. Whether they're a small business, an entrepreneur, or an agency, SocialBee helps your customers stay active across all their social networks from a single dashboard.
Best of all, and as always it's fully automated through MarketConnect. When you activate SocialBee in MarketConnect, WHMCS takes care of setting up the products, configuring automation, and adding landing pages and promotions to your Client Area. It's a plug-and-sell experience designed to help you get started quickly.
SocialBee makes an excellent complement to existing offerings like web hosting, domains, and website builders - increasing stickiness, enhancing value, and giving your customers the tools they need to grow their online presence while you grow your revenue.
PHP 8.3 Support
Stay current with the latest PHP improvements
WHMCS now with PHP 8.3 support, the latest stable release in the PHP 8 series. This update ensures that your WHMCS installation remains fast, and future-proof.
PHP 8.3 brings a range of performance enhancements, bug fixes, and ongoing support. It's actively supported by the PHP community until December 2025, with security support extending through December 2027, giving you long-term stability and peace of mind.
Before upgrading to PHP 8.3, make sure you're running WHMCS 8.13 or higher. Upgrading WHMCS first ensures full compatibility and helps avoid service interruptions.
This update is part of our ongoing commitment to keeping WHMCS aligned with current technologies and best practices - so you can focus on delivering a seamless experience to your customers.
Automated Unscheduling for Scheduled Actions
Smarter automation that adapts to customer engagement
Take greater control over how Scheduled Actions behave with our latest enhancement: Automated Unscheduling. Now, when a customer replies to a support ticket before a Scheduled Action takes place, WHMCS can automatically cancel that pending action, helping your team avoid unnecessary or redundant follow-ups.
By default, Scheduled Actions are designed to perform tasks like updating ticket status, sending reminders, or escalating tickets after a delay. But sometimes, your customer responds in the meantime, making that scheduled action no longer relevant. With this update, you can choose to automatically unschedule actions when a user reply or ticket update occurs.
This added intelligence helps you deliver a more responsive, human support experience, while still benefiting from automation. It prevents awkward or outdated replies from being sent, reduces clutter in your ticket history, and ensures your team stays focused only on the actions that matter.
It's another example of how WHMCS is evolving Scheduled Actions into a truly adaptable, customer-centric tool for support management.
Additional Functionality for Scheduled Actions
More ways to automate and personalize ticket handling
Scheduled Actions just got even more powerful. In this 8.13 release, we've expanded the set of available actions you can schedule — giving you more flexibility and automation when managing support tickets.
You can now schedule WHMCS to: Add a ticket reply automatically at a set time, Insert a private note into a ticket thread, Update or clear custom fields, such as FTP login details or form entries.
This opens up countless possibilities for proactive and contextual support workflows. For example, you can now pre-schedule a follow-up message if a customer hasn't replied in a few days, or automatically remove sensitive information from a custom field after a case is resolved.
These additions not only save time for your support team, but also help maintain better data organization, consistency, and clarity across your tickets.
Improved Invoice Logging
Greater transparency and historical clarity in billing
Invoices are at the heart of your business, and now, you'll get even more clarity into how they evolve over time. WHMCS now provides expanded invoice logging, showing a detailed, itemized list of changes made to invoices directly within the Activity Log.
This means for example that a change from payment status updates to line item adjustments, is recorded with greater granularity and timestamped precision. Whether you're investigating billing disputes, reviewing past changes, or just looking to improve visibility, this enhanced logging gives your team a reliable audit trail for every invoice.
It's part of our ongoing effort to make WHMCS a more transparent and accountable platform for you and your clients. With Detailed Invoice Logging, you can track what changed, when, and by whom — helping ensure compliance, reduce confusion, and support better operational oversight.
This improvement lays the foundation for even more robust billing insights and history tracking in the future.
Admin Template Update Preview
A fresh foundation for a better admin experience
We're excited to share a first look at the future of the WHMCS admin area. This release introduces the beginning of a broader redesign of the Blend admin template - focusing on improved usability, modern design practices, and a better overall experience.
The refreshed interface delivers a cleaner layout, more intuitive navigation, and better consistency across screen sizes. It's designed to make common tasks easier to access and improve overall efficiency for admins working across different devices.
This is just the start. Over the coming releases, we'll continue to evolve and expand this update - refining workflows, enhancing responsiveness, and making WHMCS even more accessible and pleasant to use day-to-day.
New Getting Started Wizard Experience
Faster, smarter onboarding for new users
Getting started with WHMCS is now easier, faster, and more intuitive. In version 8.13, we've introducing a completely reimagined Getting Started Wizard that helps new users set up their WHMCS environment in just a few guided steps.
This update is designed to help new users hit the ground running, reducing setup friction and ensuring key features are configured right from the start. It's also a valuable tool for experienced users setting up new environments, helping ensure nothing is missed in the early stages.
With this guided onboarding, we're laying the groundwork for a smoother, more confident start for every WHMCS user and continuing our push to make the platform more welcoming and efficient for everyone.