Scheduled Actions for Support Tickets
MarketConnect SSL Promotional Updates
Admin Invites
Scheduled Actions for Support Tickets
Simplify and automate your customer support workflows
Scheduled Actions, also known as Support Ticket Timers or Follow-Ups, let you automate future actions for support tickets. Choose from a variety of actions such as changing status, department, priority, assignment, and more. Actions can be scheduled to occur after a specified time has elapsed or at a specific date and time.
With over 160 votes from WHMCS users, this feature elevates your support operations by saving time, helping prevent tickets being overlooked and ensuring you can deliver consistent and proactive communication.
Get a first look at the Scheduled Actions in Support Tickets in 8.12 Beta. RC and Release will see additional functionality added including the ability to add scheduled actions when making a reply, and more actions.
Admin Invites
Simplify onboarding and increase security
You can now invite new team members to WHMCS, allowing them to securely set up their own credentials, including passwords and, optionally, usernames. This ensures their accounts are both personalized and secure.
This feature streamlines onboarding by eliminating the need to share credentials, enhancing both convenience and security for your team.
MarketConnect SSL Promotional Updates
Changes designed to increase sales and conversions
SSL Certificates continue to be the top-selling product in MarketConnect and a leading revenue driver for service providers.
Leveraging best practices established by DigiCert, this release delivers updates and improvements to the client side SSL promotional experience including a new hero section that showcases recommended SSL certificates using common use-cases. It also features updates and improvements to promotional messaging and product upsell logic.
Scaling Quantities APIs
We have improved our API support for scaling quantities, providing ability to see and set quantities for products and product addons.
OPcache Warnings
OPcache caching causes problems for dynamic PHP applications such as WHMCS. You will now get proactive warnings when this is detected.